What Brew Gear Did You Get For Christmas?
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Jam095
- Brewmaster
- Posts: 784
- Joined: Fri Apr 27, 2012 9:48 pm
- Location: Boonville, IN
What Brew Gear Did You Get For Christmas?
I got a Rebel Brewer gift card, and some nice Belgian glassware!
John Mullins
Don’t judge a beer by it’s label
Don’t judge a beer by it’s label
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Dwayne_Delaney
- Brewmaster
- Posts: 1446
- Joined: Wed Dec 28, 2005 10:09 pm
- Location: Henderson, KY (the d is silent)
Re: What Brew Gear Did You Get For Christmas?
New Anvil burner.
I brewed with it Thursday and love it so far.
I was kind of bummed when the snazzy orange paint on the wind guard started to scorch and burn though......
I brewed with it Thursday and love it so far.
I was kind of bummed when the snazzy orange paint on the wind guard started to scorch and burn though......
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Dwayne Delaney
"Beer is not a good cocktail-party drink, especially in a home where you don't know where the bathroom is"
Billy Carter
"Beer is not a good cocktail-party drink, especially in a home where you don't know where the bathroom is"
Billy Carter
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Dwayne_Delaney
- Brewmaster
- Posts: 1446
- Joined: Wed Dec 28, 2005 10:09 pm
- Location: Henderson, KY (the d is silent)
Re: What Brew Gear Did You Get For Christmas?
Just got this email today. I hadn't contacted them yet, so I am impressed with their proactive approach to customer service.Dwayne_Delaney wrote:New Anvil burner.
I brewed with it Thursday and love it so far.
I was kind of bummed when the snazzy orange paint on the wind guard started to scorch and burn though......
Dear Dwayne,
Our records indicate that you have purchased an ANVIL Brewing Equipment Burner. While we didn't announce the wrong winner of Miss Universe in front of 4.7 million viewers, it has come to our attention the orange coating on the ANVIL Burner ring does not perform as it should in high heat. All burners are still safe and able to function, but they do not meet our quality expectations. At this time we are working diligently to take care of this matter and will be replacing your burner ring completely free of charge. We ask for your help to ensure that we can get you taken care of as quickly as possible. Please reply back to this e-mail with the address which you would like the replacement to be shipped as soon as it is available.
We sincerely apologize and thank you in advance for your patience. We pride ourselves in quality and are taking this matter very seriously.
Erin Hamrick
Marketing
Blichmann Engineering
Dwayne Delaney
"Beer is not a good cocktail-party drink, especially in a home where you don't know where the bathroom is"
Billy Carter
"Beer is not a good cocktail-party drink, especially in a home where you don't know where the bathroom is"
Billy Carter
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SkyBrew
- Brewmaster
- Posts: 1641
- Joined: Mon May 31, 2010 11:47 pm
Re: What Brew Gear Did You Get For Christmas?
awesome customer service from Blichmann as always
Sky B.
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sirgiovanni
- Brewmaster
- Posts: 1059
- Joined: Mon Jun 11, 2007 8:53 am
- Location: Evansville
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Jam095
- Brewmaster
- Posts: 784
- Joined: Fri Apr 27, 2012 9:48 pm
- Location: Boonville, IN
Re: What Brew Gear Did You Get For Christmas?
Was it a polished lava rock you can preheat for an instant boil??sirgiovanni wrote:I got a rock
John Mullins
Don’t judge a beer by it’s label
Don’t judge a beer by it’s label
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Don
- Brewmaster
- Posts: 1768
- Joined: Wed Mar 07, 2007 7:18 pm
- Location: Dark Side of the Moon
Re: What Brew Gear Did You Get For Christmas?
I wish we had a Like ButtonJam095 wrote:Was it a polished lava rock you can preheat for an instant boil??sirgiovanni wrote:I got a rock
Don Heisler☮
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Brewers make wort, yeast make beer, God is good.
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Brewers make wort, yeast make beer, God is good.
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Dwayne_Delaney
- Brewmaster
- Posts: 1446
- Joined: Wed Dec 28, 2005 10:09 pm
- Location: Henderson, KY (the d is silent)
Re: What Brew Gear Did You Get For Christmas?
Dwayne_Delaney wrote:Just got this email today. I hadn't contacted them yet, so I am impressed with their proactive approach to customer service.Dwayne_Delaney wrote:New Anvil burner.
I brewed with it Thursday and love it so far.
I was kind of bummed when the snazzy orange paint on the wind guard started to scorch and burn though......
Dear Dwayne,
Our records indicate that you have purchased an ANVIL Brewing Equipment Burner. While we didn't announce the wrong winner of Miss Universe in front of 4.7 million viewers, it has come to our attention the orange coating on the ANVIL Burner ring does not perform as it should in high heat. All burners are still safe and able to function, but they do not meet our quality expectations. At this time we are working diligently to take care of this matter and will be replacing your burner ring completely free of charge. We ask for your help to ensure that we can get you taken care of as quickly as possible. Please reply back to this e-mail with the address which you would like the replacement to be shipped as soon as it is available.
We sincerely apologize and thank you in advance for your patience. We pride ourselves in quality and are taking this matter very seriously.
Erin Hamrick
Marketing
Blichmann Engineering
Got my replacement burner ring today. They even included a very nice pint glass for my trouble.
Great customer service; I am a satisfied customer.
Dwayne Delaney
"Beer is not a good cocktail-party drink, especially in a home where you don't know where the bathroom is"
Billy Carter
"Beer is not a good cocktail-party drink, especially in a home where you don't know where the bathroom is"
Billy Carter