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What Brew Gear Did You Get For Christmas?
Posted: Sun Dec 27, 2015 12:25 pm
by Jam095
I got a Rebel Brewer gift card, and some nice Belgian glassware!
Re: What Brew Gear Did You Get For Christmas?
Posted: Sun Dec 27, 2015 8:59 pm
by Dwayne_Delaney
New Anvil burner.
anvil_burner.jpg
I brewed with it Thursday and love it so far.
I was kind of bummed when the snazzy orange paint on the wind guard started to scorch and burn though......
Re: What Brew Gear Did You Get For Christmas?
Posted: Mon Dec 28, 2015 4:24 pm
by Dwayne_Delaney
Dwayne_Delaney wrote:New Anvil burner.
I brewed with it Thursday and love it so far.
I was kind of bummed when the snazzy orange paint on the wind guard started to scorch and burn though......
Just got this email today. I hadn't contacted them yet, so I am impressed with their proactive approach to customer service.
Dear Dwayne,
Our records indicate that you have purchased an ANVIL Brewing Equipment Burner. While we didn't announce the wrong winner of Miss Universe in front of 4.7 million viewers, it has come to our attention the orange coating on the ANVIL Burner ring does not perform as it should in high heat. All burners are still safe and able to function, but they do not meet our quality expectations. At this time we are working diligently to take care of this matter and will be replacing your burner ring completely free of charge. We ask for your help to ensure that we can get you taken care of as quickly as possible. Please reply back to this e-mail with the address which you would like the replacement to be shipped as soon as it is available.
We sincerely apologize and thank you in advance for your patience. We pride ourselves in quality and are taking this matter very seriously.
Erin Hamrick
Marketing
Blichmann Engineering
Re: What Brew Gear Did You Get For Christmas?
Posted: Tue Dec 29, 2015 7:25 am
by SkyBrew
awesome customer service from Blichmann as always
Re: What Brew Gear Did You Get For Christmas?
Posted: Tue Dec 29, 2015 8:54 am
by sirgiovanni
I got a rock
Re: What Brew Gear Did You Get For Christmas?
Posted: Tue Dec 29, 2015 11:15 am
by Jam095
sirgiovanni wrote:I got a rock
Was it a polished lava rock you can preheat for an instant boil??
Re: What Brew Gear Did You Get For Christmas?
Posted: Tue Dec 29, 2015 1:33 pm
by Don
Jam095 wrote:sirgiovanni wrote:I got a rock
Was it a polished lava rock you can preheat for an instant boil??
I wish we had a Like Button
Re: What Brew Gear Did You Get For Christmas?
Posted: Thu Jan 21, 2016 8:16 pm
by Dwayne_Delaney
Dwayne_Delaney wrote:Dwayne_Delaney wrote:New Anvil burner.
I brewed with it Thursday and love it so far.
I was kind of bummed when the snazzy orange paint on the wind guard started to scorch and burn though......
Just got this email today. I hadn't contacted them yet, so I am impressed with their proactive approach to customer service.
Dear Dwayne,
Our records indicate that you have purchased an ANVIL Brewing Equipment Burner. While we didn't announce the wrong winner of Miss Universe in front of 4.7 million viewers, it has come to our attention the orange coating on the ANVIL Burner ring does not perform as it should in high heat. All burners are still safe and able to function, but they do not meet our quality expectations. At this time we are working diligently to take care of this matter and will be replacing your burner ring completely free of charge. We ask for your help to ensure that we can get you taken care of as quickly as possible. Please reply back to this e-mail with the address which you would like the replacement to be shipped as soon as it is available.
We sincerely apologize and thank you in advance for your patience. We pride ourselves in quality and are taking this matter very seriously.
Erin Hamrick
Marketing
Blichmann Engineering
Got my replacement burner ring today. They even included a very nice pint glass for my trouble.
Great customer service; I am a satisfied customer.